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Is ordering online secure?

Is ordering online secure?

Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Actinic Payments is a processing system for secure online and offline payments and powered by Creditcall, a robust and reliable infrastructure, Actinic Payments offers the highest level of functionality of any secure internet payments system compatible with our website design. During the ordering process you will be taken to a secure server supplied by Actinic Payments. On completion of the financial information will be returned to our site.

We have always possessed the highest levels of security to keep your details safe. To this end, we are proud to be PCI DSS Compliant.

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What is a valid prescription to order contact lenses?

What is a valid prescription to order contact lenses?

A valid prescription is one which is no more that 2 year old and has enough time still unexpired. So if your prescription has 3 months still unexpired you may order up to 3 months supply of lenses. You can either send us a copy of the prescription by email to rx@myeyes.co.uk or by post. If you do not send us your prescription, we will contact your contact lens practitioner. This is why we always ask for your practitioner's details.

You can not order online if you are either blind or partially sighted or are under 16 years of age. You hereby consent to our contacting your eyecare provider, if necessary, to verify your prescription information and any other necessary information.


Can I order Solutions with my Contact Lenses?

Can I order Solutions with my Contact Lenses?

We are very happy to add solutions to your order, so much so that we give you a special link purchase price. Often the lens and solutions manufacturer is different, which sometimes means that you will receive two parcels. Free delivery is still available on all parts of the order.


Do you contact my optician when I order contact lenses?

Sometimes, yes. Under UK Law, you are must have a valid prescription to order contact lenses. We are obliged to ensure its validity. We are trying to make the process easier and we are installing a process that you can upload a prescription/specification to us. Such a form usually has all the information we want and we will not need to check the details. Your optician is required by law to give you a copy of the specification after completion of the fitting.

You may upload a copy of your Prescription here
 

Which power should I order for my Goggles / Mask?

Which power should I order for my Goggles / Mask?

If you are short sighted (Myopic) or long-sighted (Hyperopic) then there is a file that will calculate the strength to order. The file is an XLS file, suitable for use in Microsoft Excel. There are no macros and should be compatible for most versions. These are currently to be found on the Goggle and Mask pages.

Goggle and Mask Calculator


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